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Will AI Replace Virtual Assistants Soon? The Future Explored

by | Mar 1, 2023

Virtual Assistants have become increasingly common in the service industry. From doing prospect research to personal shopping, they provide a convenient and efficient way to complete tasks without leaving the comfort of your home. However, with advancements in Artificial Intelligence (AI), many wonders if AI technology will eventually replace VA.

The idea of replacing Virtual Assistants with AI technology is not a new one. Many companies are already using AI-powered chatbots to provide customer service. These chatbots can understand natural language and provide quick responses to customer inquiries. Additionally, Artificial Intelligence technology can learn from past interactions to improve the quality of service offered.

Ultimately, replacing VA with AI technology depends on the industry and the client’s needs. AI technology has the potential to surpass the capabilities of Virtual Assistants, making them obsolete in the future. Will AI replace the work of Virtual Assistants, or is humans needed for the so-called mundane tasks?

To learn more about the potential future of VA and AI technology, we’ll dig them more below!

Too long; didn’t read;

We observed massive improvements in Artificial Intelligence in the last few years. And indeed, it can replace specific jobs performed by Virtual Assistants like data entry (simple cases only), virtual receptionists (not perfected yet), etc. However, some tasks still require human interventions, especially those with many exceptions.

As of now and shortly, AI will play a support role alongside Virtual Assistants. By working together, more quality work will be delivered to the clients.

What is Artificial Intelligence?

Wil Artificial Intelligence replace VA - Data

Artificial Intelligence is a branch of technology that focuses on making the machine “think” like a human, capable of performing tasks like talking to a person natively and processing commands and instructions by understanding human languages. For example, you can say “turn on the light” or even “it’s dark in here” to an AI processor, and it will turn the light on based on your abstract command.

Recent AI Breakthrough

We observed the rise of ChatGPT, a recently famous AI processor that can generate excellent results based on input commands. You can instruct it to create an Excel spreadsheet with specific structures or ask it to write codes for you.

Another example is AI text-to-art platforms, like Midjourney, which can draw unique paintings based on your text description. It is challenging to distinguish the paintings it generates from those an artist paints.

One more candidate is a text-generator platform like Jasper.ai. It can write us engaging blog posts, captivating social media posts and captions, etc. It shortens the time to generate content and makes the job of a content writer easier.

How Can Artificial Intelligence and Virtual Assistants Work Together?

Wil Artificial Intelligence replace VA - Wearing AR

Even though AI can do many amazing things, there is one thing that only humans can resolve: exceptions. AI cannot process exceptions, especially those that only appear once or twice. This is where a person can intervene and resolve the case.

Because of this, AI can do repetitive, non-exceptions tasks, while Virtual Assistants can supervise the AI and adjust the non-conventional data. By working together, we can ensure that the results will be of the highest quality.

The nature of Artificial Intelligence is consistency and accuracy, where it does a given task in a certain way, without failure. “Human error” doesn’t exist. And Virtual Assistants add the capability of dealing with unexpected input. Merge them; we have a powerful combination that can work on your outsourced tasks perfectly.

Summary

In conclusion, while AI technology can potentially improve efficiency in the service industry, it is likely to replace the work of Virtual Assistants partially any time soon. However, by incorporating AI technology into our work, we can enhance the quality of service our clients provide. By continuously innovating and utilising the latest technologies, we can deliver better results quickly, ultimately leading to greater client satisfaction.

If you enjoyed this article, check out our other pieces related to Virtual Assistants, HR, and business growth on our website. We have plenty of other articles on related topics that you might find interesting such as magic questions to interview VA, how to onboard and offboard VA successfully, secret tips to organise emails, etc.

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