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What Is a Virtual Assistant and What Does One Do?

by | Jul 1, 2024

The demand for virtual assistants continues to rise due to their numerous benefits to businesses, particularly those growing. But what is a virtual assistant, and what exactly does a virtual assistant do? In this article, we will explore the role of a virtual assistant, how they work, and how to hire the right virtual assistant for your business.

What Is a Virtual Assistant?

A virtual assistant (VA) is an independent professional offering administrative support and other specialised services to clients remotely. The role of a virtual assistant can encompass a wide range of tasks. For instance, they might handle scheduling appointments, making phone calls, and managing emails to keep your operations running smoothly.

Additionally, a social media virtual assistant can oversee social media accounts, ensure consistent and engaging content, and even build and maintain websites. Moreover, virtual assistants often act as customer service representatives, providing timely and professional responses to customer inquiries. This flexibility makes virtual assistants invaluable assets for businesses looking to make their operations simpler and improve efficiency without needing in-house staff.

How a Virtual Assistant Works?

As businesses seek an affordable workforce with specialised skills, the demand for virtual assistants has surged significantly. These independent contractors work remotely, providing a cost-effective solution for businesses by eliminating the need for physical workspace and equipment. This arrangement is particularly advantageous as it allows companies to reduce overhead costs associated with in-house staff, such as office space, utilities, and hardware.

Clients can efficiently delegate tasks to a virtual assistant through digital communication platforms like email, Slack, and Microsoft Teams. This method of collaboration ensures that functions are managed effectively and timely despite the geographical distance. The flexibility of this arrangement also allows businesses to scale their support based on current needs, whether they require ongoing assistance or temporary help during peak periods. By leveraging the skills of virtual assistants, businesses can tailor their support to specific requirements, enhancing productivity and efficiency while keeping costs under control.


Virtual assistants duties vary widely based on their specific skill sets and areas of expertise. For instance, a finance virtual assistant typically handles tasks such as bookkeeping tasks, budget tracking, and financial reporting. A social media virtual assistant, on the other hand, focuses on creating and implementing social media strategies, developing engaging content, and scheduling posts across various platforms. Some IT-related virtual assistants also offer specialised services such as website development, mobile app development, and IT support. This diverse range of capabilities allows businesses to find virtual assistants tailored to their unique needs, ensuring they can access the precise expertise required for their operations.


As each business has unique needs, they might seek specific virtual assistants to support their operations effectively. Clients often look for candidates with higher education, such as university graduates, who are fluent in English and possess specialised training in their field. In many cases, tech-savviness and proficiency in commonly used software are essential qualifications. For instance, businesses may require virtual assistants adept at using tools like Microsoft Office, Google Workspace, or project management software such as Asana and Trello. This ensures that the virtual assistant can seamlessly integrate into the company’s workflow and contribute to its efficiency and productivity from day one.


  • Flexibility for specific services  

Usually, a virtual assistant has a contract for specific services as needed, allowing for scalable operations without the commitment of full-time staff.

  • Time savings for business owners  

Business owners can delegate routine and time-consuming tasks to virtual assistants to free up valuable strategic planning, customer relations, and business development hours.

  • Cost efficiency  

Virtual assistants typically cost less than hiring full-time, onshore employees, saving on overhead expenses such as office space, equipment, and benefits.

  • Better and faster learning curve  

Experienced and professional virtual assistant can quickly adapt to new tasks and environments, providing immediate value with minimal onboarding.

benefits of va

How to Hire a Virtual Assistant

To hire a virtual assistant for your business, consider web-based virtual assistant companies or freelancer platforms that connect businesses with qualified professionals. You can post job details on these sites, review portfolios, and conduct interviews to find the best fit. Once hired, it’s essential to ensure virtual assistants’ work meets your standards.

Does this process sound time-consuming? Don’t worry! You can simplify it by partnering with a virtual assistant provider like VA For Everyone. We offer a wide range of virtual assistants tailored to your business’s unique needs, allowing you to focus on growing your sales.

How VA For Everyone Virtual Assistants Work?

VAFE virtual assistants work remotely and easily integrate with your team, providing a wide range of services tailored to meet your business needs:

Administrative Support

Our virtual assistants handle scheduling, email management, data entry, and other administrative tasks to keep your business operations running smoothly.


We offer comprehensive accounting services, including invoicing, financial reconciliation, and managing your financial records to ensure accuracy and compliance.

Digital Marketing

Our digital marketing experts can manage your social media presence, create engaging content, optimise your website for SEO, and implement effective online marketing strategies.

Customer Service

Our virtual assistants provide excellent customer support through email and phone calls, manage CRM systems, and ensure your customers receive the best service.

Development Center

Our skilled developers specialise in website and mobile app development and system maintenance to keep your digital platforms up-to-date and fully functional.

At VA For Everyone, we are committed to providing high-quality, reliable virtual assistant services to support your business growth and efficiency.

Why Choose VAFE?

Choosing VA For Everyone for your ideal virtual assistant needs ensures you receive top-notch service and unparalleled support. You can save over 40% of the cost of the workforce by utilising our offshore virtual assistant. Here’s why you should choose us:

1. Guaranteed Quality and Performance

At VA For Everyone, we guarantee the quality and performance of our virtual assistants. We meticulously monitor and evaluate their work to ensure they meet and exceed your expectations. Our commitment to excellence means you can trust that your tasks will be handled with the utmost professionalism and efficiency by our curated virtual assistants.

2. Thorough Selection and Training

Our rigorous selection process ensures that only the most qualified candidates become part of our team. We conduct comprehensive interviews, skill assessments, and background checks to ensure our virtual assistants are highly competent and reliable. Additionally, we provide extensive training to equip our virtual assistants with the latest tools and techniques, ensuring they are well-prepared to support your business needs.

3. Client Support and Continuous Improvement

We pride ourselves on our exceptional client support. Our dedicated support team is always available to address any issues or concerns you may have swiftly. We believe in continuous improvement and regularly seek feedback to enhance our services. This commitment to client satisfaction ensures that your experience with us is smooth, efficient, and highly productive.

We have discussed what is a virtual assistant and how it helps businesses. Have you decided to get a virtual assistant to help you? You can try delegating a straightforward task to our virtual assistants at VA For Everyone and see how efficiently we handle it. Experience firsthand the difference our skilled virtual assistant team can make for your business. Contact us today, and let us show you what we can do!


What qualifies you to be a virtual assistant?

There’s no single qualification for becoming a virtual assistant. However, strong communication, organisation, and time management skills are essential. Many virtual assistants also have experience in specific areas like social media marketing, bookkeeping, executive assistant, project management, data entry, or customer service, which can make them more attractive to clients.

How do I become a virtual assistant with no experience?

Even without direct virtual assistant experience, you can still go into the field. Here are some tips:

  • Develop transferable skills: Highlight your existing writing, communication, market research and project management skills.
  • Consider virtual assistant courses: Several online courses can teach you the fundamentals of virtual assistant work and equip you with the necessary tools.
  • Start with freelance gigs: Build your portfolio by offering virtual assistant services on freelance platforms. This allows you to gain experience and client testimonials.

What does a virtual assistant do in Australia?

Australian virtual assistants offer a wide range of services, similar to virtual assistants elsewhere. These can include:

  • Administrative support (scheduling, email management, data entry, travel arrangements)
  • Social media management and content management including online engagement
  • Customer service and communication
  • Website management and SEO
  • Bookkeeping and financial assistance

How do you start as a virtual assistant?

  1. Define your niche: Identify the specific services you can offer based on your skill set and interests.
  2. Set up your workspace: This includes reliable internet access, a computer, and necessary software.
  3. Build your online presence: Create a website or profile showcasing your skill set and experience.
  4. Network and find clients: Join online communities or connect with potential clients directly.

How to be a VA in Australia?

Being a virtual assistant in Australia is similar to being a virtual assistant anywhere else. The process involves honing your skills, building your online presence, and finding clients. However, knowing any local regulations or tax implications specific to Australia is essential.