Let us handle your customer support. Our customer support outsourcing will help you manage your customers and help them solve their issues so you can focus on sales.

customer service

What is outsourced customer service?

Customer support outsourcing lets you offload tasks to a dedicated team, freeing you to focus on running your business. We will help you with your customer inquiries.

Why do businesses outsource customer service offshore?

Businesses outsource customer service offshore to tap into a global talent pool and achieve significant cost savings on salaries and infrastructure.

Cost Savings

Outsourcing customer service can be significantly affordable than building and maintaining an in-house team.

Scalability

Outsourced providers can quickly scale their teams up or down depending on your needs.

Expertise

Access a global pool of talent with specialised customer service skills and knowledge.

Focus on Core Business

Free up internal resources to focus on what you do best.

What job roles are usually outsourced under customer service?

Responding to Inquiries

This includes answering customer questions about products, services, and orders or troubleshooting basic issues via phone, email, or live chat.

Processing Orders and Returns

Outsourced customer support can handle order processing, track shipments, and manage returns, ensuring a smooth customer experience.

Resolving Complaints

Customer service support can address customer frustrations, gather information, and work towards solutions to maintain customer satisfaction.

Technical Support (Basic)

Outsourced teams can provide first-line technical support, answering common questions or troubleshooting basic technical difficulties.

FREQUENTLY ASKED QUESTIONS

What are the frequently asked questions about customer support outsourcing?

What is outsource customer service?

It’s having a third-party company handle your customer service tasks like phone calls, emails, or chats.

What is outsourcing support?

This broader term refers to contracting out any business function, with customer support being a typical example.

What is business process outsourcing (BPO) customer support?

A BPO is the specific company you hire to manage your customer service. They employ trained agents to handle your customer inquiries.

What is customer experience outsourcing?

This focuses on outsourcing the entire customer journey, including support interactions. The BPO aims to deliver a consistent and positive experience across all touchpoints.

Is outsourcing customer service good?

There are pros and cons. It can be cost-effective and offer scalability, in VA For Everyone, we monitor our VAs closely. If any issues arise, our management team will help resolve it.

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